Return and Exchange Policy

At ERGPRE, customer satisfaction is our top priority. We are committed to providing a seamless shopping experience with a straightforward return and exchange policy.

Free Returns Within 30 Days:

We offer free returns and exchanges within 30 days of your purchase. If you are not completely satisfied with your order, you can return it for a full refund or exchange it for another item.

Eligibility Requirements:

• Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
• Please ensure that the items are securely packaged to prevent damage during transit.

How to Initiate a Return or Exchange:

1. Contact Us: Email us at service@ergpre.com with your order number and details of the item(s) you wish to return or exchange.
2. Receive Instructions: Our customer service team will provide you with detailed instructions and a return shipping label.
3. Ship Your Return: Send the package back to our return address:Yiwu Yiyuan Jewelry Co., Ltd.Building C, 2nd Floor, Room 201No. 91 Dongqing Road, Heye Industrial ZoneFutian Street, Yiwu City, Jinhua, Zhejiang Free Trade Zone, China

Processing Time:

Once we receive your returned item, please allow up to 7 business days for the processing of your return or exchange. Refunds will be issued to the original payment method.

Additional Information:

• Sale items may have different return conditions; please refer to the specific product page for details.
• Exchanges are subject to availability. If the desired item is out of stock, we will process a refund instead.
• For any questions or assistance, feel free to contact our 24/7 customer support team at +86 15225567819.

Thank you for choosing ERGPRE. We appreciate your business and are here to ensure your satisfaction with every purchase.