Shipping Policy
At ERGPRE, we are dedicated to delivering your orders efficiently and reliably. Our Shipping Policy outlines the details of our free shipping service and estimated delivery times.
Free Shipping:
We offer free standard shipping on all orders, ensuring a cost-effective shopping experience for our customers.
Order Processing:
- Orders are typically processed within 1-2 business days.
- You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times:
- Australia: 5-10 business days
- New Zealand: 7-12 business days
Please note that delivery times may vary based on your location and any unforeseen circumstances such as customs delays or adverse weather conditions.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier's tracking portal.
International Shipping:
Currently, our primary market is Australia, but we also ship to select international destinations. If you are placing an order from outside Australia, please contact us to confirm availability and shipping options.
Customs and Import Duties:
For international orders, please be aware that customs and import duties may apply. These charges are not included in your purchase price and are the responsibility of the customer. We recommend checking with your local customs office for detailed information.
Contact Us:
If you have any questions or need assistance with your shipment, our customer service team is available 24/7 to help. Please reach out to us at service@ergpre.com or call us at +86 15225567819.
Thank you for choosing ERGPRE. We look forward to serving you and ensuring your orders arrive promptly and safely.